Shipping & Return Policy
We want you to love your AuraDawn experience from the moment you order to the moment you wear. Here's everything you need to know about how we deliver and how we handle returns
Shipping Information
We ship to all EU countries, the United Kingdom, Switzerland, Norway, and most international destinations.
Delivery Timeframes
| Region | Standard Shipping | Cost |
|---|---|---|
| United States & Canada | 7–10 Business Days | $8 / Free over $35 |
| Europe | 7–12 Business Days | €8 / Free over €30 |
| Australia & New Zealand | 5–10 Business Days | A$10 / NZ$11/ Free over A$50 / NZ$55 |
| United Kingdom | 7–10 Business Days | £6 / Free over £30 |
| Rest of the world | 7–14 Business Days | Calculated at checkout/ Free over €30 |
Order Processing
All orders are processed and handled within 2–3 business days before shipment
Tracking Your Order
A tracking number will be emailed once your order has been dispatched. You can track your parcel directly on the carrier's website. If you have not received a tracking email within 2 business days of placing your order, please contact us at support@auradawnco.com.
Customs and import charges
International orders may be subject to customs duties, import taxes, or handling fees. These charges are the responsibility of the recipient unless otherwise stated at checkout.
Returns & Refunds
Your satisfaction is our priority. If you are not completely happy with your purchase, we offer a straightforward 30-day return policy.
Eligibility for Returns
- Items must be returned within 30 days of the delivery date
- Products must be unopened and in original packaging with the hygienic seal intact
- For hygiene reasons, opened or used nipple covers cannot be returned or exchanged
- Items must be in their original condition — undamaged, unworn, and unaltered
⚠️ Due to the intimate nature of our products, we are unable to accept returns of opened items. Please refer to our Shade Guide before purchasing to ensure the best fit.
How to Return
- Email us at support@auradawnco.com with your order number and reason for return
- We will respond within 24 hours with a Return Authorisation (RA) number and return address
- Pack the items securely in their original packaging and include your RA number
- Ship the return using a tracked service — we recommend keeping your proof of postage
- Once received and inspected, your refund will be processed within 5–7 business days
Return Shipping Costs
Return shipping costs are the responsibility of the customer, except in cases where the item is faulty or we have sent the wrong product
Refund Policy
All approved refunds take 7–10 business days to process to your original payment method.
Original shipping charges are non-refundable unless the return is due to our error or a faulty product.
Faulty or Wrong Items
We take quality seriously. If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery with:
- Your order number
- A clear photo of the item and packaging
- A brief description of the issue
We will arrange a free replacement , including return shipping, at no cost to you
Size & Shade Exchanges
We understand choosing the right shade or size can be tricky. If you ordered an unopened product and would like to exchange it for a different shade or size, we are happy to help — subject to stock availability
Please contact us at support@auradawnco.com within 30 days of delivery. Exchange shipping costs may apply
💡 Not sure which shade to choose? Try our Shade Guide quiz before placing your next order
Still have questions?
Our team is here to help. Reach out and we'll get back to you within 24 hours
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